Hunting Park Neighborhood Advisory Committee/Neighborhood Energy Center | Website
TITLE: ENERGY SPECIALIST
REPORTS TO: NAC COORDINATOR
SALARY /HOURS: $15.00 PER HOUR/22.5 HOURS/WEEK
JOB FUNCTION: This position is responsible for administering comprehensive utility grants and energy assistance programs and workshops, inclusive of, but not limited to UESF, Energy Coordinating Agency, WAP, and LIHEAP/CRISIS Programs. Job function will also include services and referrals for programs administered by the Division of Housing and Community Development (DHCD) and other related housing programs and services, as well as other administrative duties as assigned.
DUTIES AND RESPONSIBILITIES:
- Determine and confirm the eligibility for the Hunting Park NAC/NEC Energy Assistance Programs through analyzing client information to determine eligibility of energy assistance applications, verify income sources, calculate income, and complete required data utilizing the SalesForce system and coordinate vendor guarantees and follow-up activity.
- Determine and confirm the eligibility, as well as make the necessary referrals for programs administered by DHCD.
- Assist with supporting families in crisis situations and provide information and
- Answer phone calls and respond to client requests and
- Maintain all records according to agency/program guidelines
- Be knowledgeable of all agency programming and community resources; collaborate with staff and external sources for Provide referrals for additional resources.
- Meet with clients to assist in completion of applications (walk-ins and home visits) as
- Coordinate, conduct and/or participate in Energy Workshops, as well as Community Service Area Briefings relating to the services offered by HPNAC/NEC/DHCD.
- Attend and participate in meetings, workshops, conferences and community events as
- Perform other duties as
Associates Degree, plus one year experience working with the public in a customer service role, or High School Diploma or its equivalent and four years experience working in a same/similar customer service industry.
Qualified and engage in difficult conversation regarding program guidelines and criteria, have the ability to address and prioritize client situations requiring immediate action/attention. Knowledge of and importance of understanding accurately applications of Federal and State Program Regulations covering specific areas of assignment pertaining to the LIHEAP/CRISIS/CAP/WAP and other related energy/utility/housing assistance programs. Have the ability to understand the importance of record keeping/management. Have the ability to use computers, utilizing standard and specialized software applications. Experience working in crisis situations in person and via telephone, must possess a high level of analytical skills, strong attention to detail, comprehensive understanding of mathematical concepts. Skill in working with families in crisis from various social backgrounds. Good communication and problem solving skills, the ability to work as a team member. Strong record keeping and writing skills and computer proficiency. Must be able to enter numerical data into a computer system with speed and accuracy. Establishing and maintaining effective working relationships with co-workers. Effective verbal and written communication.
To apply, email Charles Lanier at email@example.com