Loan Servicing Specialist

National Energy Improvement Fund |

Job Description

Loan Servicing Specialist – Consumer and Small Business Loan Servicing The National Energy Improvement Fund, the nation’s only Certified B Corp™ and U.S. Department of Energy Home Improvement Expert lender partner, seeks a qualified candidate for the role of Loan Servicing Specialist to provide superb customer service to our consumer and business lending customers. The position reports directly to the VP of Accounting and Loan Servicing. The ideal candidate has significant experience with data entry, collections, customer service, and has great attention to detail.
Job Requirements:
  • Maintain an up-to-date working knowledge of all programs offered by NEIF
  • Process all payments and data maintenance in a timely manner
  • Monitor loan accounts to ensure proper accrual
  • Respond to all customer inquiries and provide assistance as needed
  • Perform all collections processes in accordance with company policies and state and federal regulations
  • Perform regular outbound collections calls per company policy
  • Ensure that all account payoffs are processed in a timely manner
  • Ensure that all legal documents for loan accounts are stored in an organized, secure manner
  • Assist with daily and monthly reporting to both internal and external constituents
  • Ability to work well with other departments to meet company goals
  • Foster positive workplace environment while emulating company’s core values
  • Mindful of NEIF’s mission to promote energy savings by increasing the affordability of energy efficiency and renewable energy improvements for consumers and businesses, and that loan volume translates to saved energy, which benefits both our communities and the environment
  • Strive to reduce impact on environment while performing duties
  • Other responsibilities as assigned

Preferred Qualifications include:

  • BA degree or equivalent
  • Advanced computer skills, including proficiency in MS Office
  • Excellent communication skills
  • Results-Oriented, Strategic Thinker

National Energy Improvement Fund, LLC is an equal opportunity employer, striving to create an inclusive environment within our internal operations and with our external partners. We believe that valuing differences and fostering inclusion allows us to more effectively fulfill our mission and create value for our colleagues, customers and partners. Join a growing team in a positive environment with room for development!

**Our comprehensive compensation package includes 100% coverage of employees’ standard health care premium.

Job Type: Full-time

Pay: From $40,000.00 per year


  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance


  • 8 hour shift
  • Monday to Friday


customer service or loan servicing: 1 year (Preferred)

To apply, click here.

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