Quality Improvement Analyst

Philadelphia Corporation for Aging |


Company name: Philadelphia Corporation for Aging

Title of position: Quality Improvement Analyst

Position type: Full Time

Pay range: $58,800.00 – $68,068.35 varies with experience.

Location: PCA Main Building


A private nonprofit organization founded in 1973, Philadelphia Corporation for Aging (PCA) is a large agency that is part of the Area Agency on Aging (AAA) nationwide network. Founded as a result of the federal Older Americans Act, the AAAs are mandated to “facilitate the area-wide development and implementation of a comprehensive, coordinated system for providing long-term care in home and community-based settings, in a manner responsive to the needs and preferences of older individuals and their family caregivers.” PCA carries out this mission through advocacy, stewardship of public funding, planning, development and administration of programs, and service coordination.

The mission of PCA is to improve the quality of life for older Philadelphians and those with disabilities and assist them in achieving the greatest possible levels of health, independence, and productivity.


  • Medical, prescription drug, vision, and dental coverage
  • Flexible spending plan (health and dependent care)
  • EAP, life insurance, short- and long-term disability insurance
  • Pre-tax commuting, and parking benefits
  • 403(b) retirement plan with employer contributions and optional employee pre-tax contributions.
  • Annual paid time off includes 13 holidays, 10 sick days, 2 personal days, and 3 weeks’ vacation depending on tenure.

Description of Role: Reporting directly to the Quality Improvement Manager, the Quality Improvement Analyst is responsible for the overall evaluation and analysis of agency data and programs to provide strategic and overall operational recommendations to ensure federal and state program compliance, improvement of agency outcomes, drive efficient operational performance, and enhancement of program standards and stakeholder experience.

Required Education and Experience: 

  • Bachelor’s degree in business, social work, public administration, public health, or related field, or a certification in Six Sigma, Project Management Professional (PMP), Certified Professional in Healthcare Quality (CPHQ), or Certified Quality Improvement Associate (CQIA).
  • Minimum of 3 years knowledge and experience in continuous quality improvement.
  • Experience developing and/or manipulating performance audit tools and conducting audits.
  • Past quality improvement experience in social services or government a plus.
  • Knowledge of various software applications to aid in statistical analysis and business decisions.

Job Responsibilities: 

a. Utilize state and federal guidelines and directives, and other agency contracts and their requirements to conduct ongoing monitoring and analysis of agency programs compliance.

b. Assist the Quality Improvement Manager with Key Performance Indicator management with all PCA departments and units.

c. Conduct audits of agency data using standardized tools to assess accuracy and timeliness of activity, documentation, and billings.

d. Provide documentation, data, and feedback from audits and make clear and impactful recommendations in collaboration with management to modify processes, enhance training, and/or address performance issues.

e. Establish relationships and conduct meetings with program management to explain data, audits, and performance trends.

f. In collaboration with agency management, assess operational processes to identify gaps or redundancies and trends in performance.

g. Monitor federal and state policies and procedures to ensure overall program compliance.

h. Assist with research and development of well-designed, effective, and accepted metrics to measure the quality of services provided, ensuring alignment with local, regional, and national standards, and reflecting meaningful comprehensive information for management to utilize.

i. Collaborate with local and national area agencies on aging, as well as other identified partners, to identify best practice recommendations for PCA.

j. Convert and modify reports that are presented to program management meaningfully and timely to ensure programs can address compliance.

k. Contribute accurate and timely summaries for executive management that provide consolidated, clear, and concise assessments of programs outcomes.

l. Identify risk concern areas across all functions of the organization related to business, safety and risk of employees and consumers, facilities, and emergency management, and report high risk concerns within reviews, reports, and to leadership.

m. Conduct feedback reviews with stakeholders and employees that includes developing survey tools and/or focus groups and generating reports from those tools.

n. Lead and manage related projects and other appropriate initiatives, including support for strategic planning initiatives.

o. Other duties as assigned.

Job Requirements: 

  • Reports are timely, accurate, and complete.
  • Present and communicate clearly to program management.
  • Maintain collaborative working relationships with PCA department staff and outside partners.
  • Maintain knowledge of relevant policies and regulations.
  • Experience with Key Performance Indicator management a plus.

Additional Requirements: 

1. Familiarity with working with statistical information and methodology.

2. Ability to collaborate while dealing with complex data and information.

3. High energy level; able to manage a variety of tasks simultaneously.

4. Well-developed interpersonal and communication skills and confidence in leading and advising management.

5. Well-developed organizational and problem-solving skills.

6. High level of flexibility.

7. Analytical and able to comprehend, translate, and articulate what data indicates.

For information on Philadelphia Corporation for Aging, including more information on our company culture, visit our website at https://www.pcacares.org/

All applicants will receive an acknowledgement that their application has been. Those candidates selected for further consideration will be contacted.

Philadelphia Corporation for Aging is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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