The Philadelphia Energy Authority (“PEA”) launched a residential water and sewer service line protection program for water customers in Philadelphia in 2018. Since its launch, the program has served over 90,000 residential customers and delivered over $85M in customer savings on covered claims. The current contract for that program is expiring in October 2026. PEA is again seeking respondents to this RFP (each a “Respondent”) to procure a partner (“Provider”) that will provide a water and sewer service line protection program for residential customers in Philadelphia (the “Program”). The Program will provide qualified property owners (“Customers”) the opportunity to voluntarily purchase insurance coverage to repair the external plumbing connecting a home to the water main and/or sewer. The Program will operate separately from PWD’s standard service offerings and will be billed independently. Program payments will not be added to Customers’ water bills.

It is the intent of PEA to enter into a two-year contract with the selected Respondent, with the option of up to three (3), two-year renewals. Coverage is described in detail in Section IV and will include the repair or replacement of a Customer’s water service line from the ferrule to the water meter and sanitary and storm laterals from the main house drain to the slant, as well as labor and materials to complete all repairs and replacements. Repairs will be required to meet all applicable Philadelphia and Pennsylvania codes, standards, and processes.