Water and Sewer Line Protection Program
PEA is partnering with American Water Resources to offer a water and sewer line protection program for Philadelphia homeowners. Many homeowners across the City are unaware of their responsibility to maintain and repair their water and sewer lines from their home to the main line. Service line repairs and replacement cost can run households thousands of dollars. The program is being offered as a way to give homeowners peace of mind as well as a tool to preserve Philadelphia’s aging housing stock.
Customers
92,000
In repair cost savings
$22.1M+
Of claims to date serviced by M/W/DBE contractors
77%
Annually projected savings to PWD
$170K
American Water Resources (AWR), was selected through a public bidding process to provide this optional coverage to Philadelphia homeowners. AWR has been providing water and sewer line protection services for 18 years and has 1.9 million customers across the country. Through the partnership with PEA, AWR has added additional customer protections for homeowners, including minimum response times for claims and unlimited coverage for qualified repairs. Proceeds from this program help support PEA’s clean energy initiatives.
Homeowners can get combination water and sewer line protection for just $14.99 per month. It offers 24/7 call support, unlimited protection, unlimited service calls, no deductibles and a 1 year warranty on all covered repairs.
In 2020, AWR added additional home protection products including interior plumbing clog removal, water heater repair and replacement, interior gas line repair, interior electric line repair, and surge protection.
For more information about the program or to enroll visit: www.awrusa.com/Philadelphia or call 844-765-7260
Additional Resources
PWD HELP Loan
Philadelphia Water Department Customers who receive a Notice of Defect (NOD) can pay for a repair with a 5-year 0% interest loan through PWD. Apply for the loan by calling 215-685-4901 or by visiting the website.
Tip: If you are enrolled in the AWR Water and Sewer Line Protection program and have passed your 30-day waiting period, all repairs for NODs are covered through the program. AWR customers should call 844-765-7261 for claims.
Basic Systems Repair Program
For qualifying households, PHDC can repair your broken water or sewer line through the Basic Systems Repair Program (BSRP). Visit the website or call 215-448-2160 for income guidelines and to enroll.
Homeowner’s Insurance
Some homeowner’s insurance plans offer supplemental coverage for exterior water and sewer lines. Contact your homeowner’s insurance provider to inquire about supplemental coverage.