• Philadelphia, PA
• Posted 12 hours ago

Position Summary:

As the Residential Program Coordinator, you will join a nimble, high-impact team implementing programs that provide critical home repair services in Philadelphia and expand access to solar energy. In this role, you will coordinate a variety of program stakeholders such as local government agencies, solar installers, non-profits, and contractors to ensure that programs run smoothly, meet intended targets, and provide excellent service to area residents. You will play a key role in tracking, measuring, and reporting program impact. This is a period of exciting growth for PEA’s residential team, and you will have the opportunity to help shape the systems and processes that support the long-term success of these initiatives.

Title: Program Coordinator, Residential Programs
Reports to: Senior Manager, Solar Programs
Number of direct reports: 0
Location: Hybrid remote and in-person at 30 S 15th St, Suite 801, Philadelphia, PA 19102
Open Date: May 18, 2026
Close Date: June 12, 2026
Exempt/Non-Exempt Status: Exempt (Full-Time)
Philadelphia Residency: Required within 6 months of start date

Philadelphia Energy Authority  and Residential Programs 

Philadelphia Energy Authority (PEA) is an independent municipal authority advancing projects and programs that deliver on the City of Philadelphia’s most urgent priorities—lower bills, stronger infrastructure, safer neighborhoods, and quality jobs. Since 2016, PEA has supported over $1.3 billion in investment, creating more than 10,000 jobs in Philadelphia and driving $2.4 billion in economic benefits across Pennsylvania. PEA’s two primary residential programs are Built to Last and Solarize Greater Philadelphia. 

Solarize Greater Philadelphia is the largest solar program in the country. Since 2017, more than 4,300 households have participated in the consumer protection program, doubling Philadelphia’s solar production over this time period, with over half residing in low- to medium-income neighborhoods. Philadelphia is a case in point that rooftop solar remains one of the most effective tools for lowering costs, building financial resilience, and addressing climate change – particularly for disadvantaged communities.  

Built to Last is a first-of-its-kind program helping low-income Philadelphia homeowners keep money in their pockets and their biggest investment in their possession. By bundling critical repairs with energy upgrades into one streamlined process, the program is a one-stop solution that removes barriers that often prevent households from accessing support. To date, Built to Last has helped more than 400 Philadelphia homeowners, stabilized homes for an average of only $36,000, and delivered safer, healthier housing with lower energy costs and the absence of lead, asbestos and mold—strengthening neighborhoods at a fraction of the cost of new construction.

Key Success Factors:

The ideal candidate is highly organized, detail-oriented, and an effective communicator with a demonstrated interest in solar energy, energy efficiency, and serving historically underserved communities. Because PEA is a small team, we seek a self-starter with an entrepreneurial mindset who is comfortable learning new skills, managing multiple priorities, and focusing on results. Strong data management skills – including experience with CRM platforms (Salesforce preferred), customer relationship tracking, and contract management – are essential.

A commitment to Philadelphia and a passion for energy, sustainability, climate action, equity, and economic development are critical to success in this role.

Role Responsibilities

• Coordinate with program partners to collect project and program- level data to  ensure timely, accurate, and organized data management; schedule tasks such as quality control inspections . 
• Update and maintain the programs’ Customer Relationship Management (CRM) database and reporting process; generate monthly, quarterly, and annual reports. 
• Provide support to residents seeking services from programs, including managing a call log, documenting escalations, and answering FAQs about the programs.
• Draft communication materials about the programs, including customer-facing communications, grant application content, and procurement processes.
• Support the planning and execution of meetings, trainings, and events.
• Represent PEA at conferences, job fairs, networking events, meetings, etc., as appropriate. Some events may take place on evenings and weekends.
• Other duties as assigned, including activities associated with PEA’s other residential programs.

Required Qualifications: 

• High school diploma or equivalent
• 1-3 years of relevant experience 
• Strong proficiency in CRM software (preferably Salesforce), MS Office, Google Suite, and communications platforms
• Exceptional organizational, written, verbal, and interpersonal skills, and comfort with frequent client interactions and phone calls
• Demonstrated ability to manage high volumes of information and data with strong attention to detail 
• Ability to thrive in a fast-paced work environment with multiple priorities, objectives, and deadlines
• Philadelphia residency required within 6 months of date of hire

Preferred Qualifications: 

• Experience working in residential clean energy, construction, project management, or construction management.
• Experience with customer service and with managing coalitions, vendors, and/or program partners.
• Spanish and/or Mandarin proficiency; experience working in a multilingual setting  

Salary & Benefits: Our salary target for this role is a $55,000 to $65,000 range and will be commensurate with experience. Benefits include (but are not limited to) generous healthcare, fringe and retirement benefits, and paid time off.

How to apply

Please send a resume and a brief cover letter explaining why you’d be a good fit for this role and including how you heard about the position to jobs@philaenergy.org. The subject line must include “[FirstName LastName] Program Coordinator Application.” Incomplete applications will not be considered. Inquiries or clarifications must be submitted via email.

The Philadelphia Energy Authority is an Equal Opportunity employer and does not tolerate discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status.