Call Center Representative - Philadelphia Energy Authority

Philadelphia Gas Works (PGW) | Website

Philadelphia, PA
Posted 3 years ago
Applications have closed

The Philadelphia Gas Works (PGW) is the largest municipally-owned gas utility in the nation, supplying gas service in the City of Philadelphia to over 500,000 customers. From its humble beginnings in 1836, PGW has grown into the large, modern facility that exists today. As one of the nation’s leading natural gas providers, PGW prides itself on stability and continual growth. PGW is dedicated to becoming the Greenest Natural Gas Delivery Company in the region.

Become part of the PGW Team!

Call Center Representative

Customer Service Representatives handle customer inquiries regarding billing, service, collection, and emergency calls. They process emergency and gas leak orders along with service requests. Customer Service Representatives provide customer information related to billing, collection, and the tariff, etc., and also accept and process applications for gas service. Customer Service Representatives are assigned to various shifts as the Call Center is open 24 hours a day-7 days a week. Starting times for Customer Service Representatives vary according to shift assignment. The main hours of operation are 8:00 am to 6:00 pm Monday through Friday. Nights, weekends, and holidays could be required.

Responsibilities

Receive customer inquiries by phone in an efficient, professional, and courteous manner; Communicate effectively (oral & written) with our customers;

Process emergency gas leak orders and appliance service order requests;

Answer billing, product, and service inquiries and general information calls;

Process credit extensions, repayment agreements, and monthly budget plans;

Assist customers with Energy Programs such as LIHEAP, CRISIS, UESF grants, and Weatherization;

Issue service turn-on, transfer of gas, and shut off requests from customers;

Discuss company policies to resolve billing problems, payment questions, and complaints.

Qualifications

High School diploma or equivalent.

The ability to effectively communicate (oral & written) with customers.

Experience in customer service industry; call center experience strongly preferred.

Familiarity with MS Windows and Microsoft Office Suite.

Demonstrated mathematical aptitude, typing skills, and the ability to use a calculator.

Must be able to pass both manual and computer-based pre-employment testing.

To apply, click here.