Director of Operations
Glitter | Website
Director of Operations
Glitter, Philadelphia, PA (Hybrid, Center City)
Glitter is building the operating system for cleaner, safer, and more connected neighborhoods.
We connect neighbors and transform their blocks with weekly cleaning through our unique crowdfunding system. Today, thousands of neighbors use Glitter to keep their blocks clean, with new services coming soon and we’re just getting started.
Glitter is an award-winning, mission-driven company that has pioneered a first-of-its kind block-wide subscription model. We’ve also won and delivered multiple $750k+ grants that take our flagship service and expand its impact and reach via neighborhood wide cleaning campaigns, workforce development, and violence prevention initiatives.. We are adding new services and preparing to replicate our model in additional cities.
We’re looking for someone who loves building efficient systems and tools that make real-world operations seamless for customers and team members.
This is a leadership role for someone who enjoys helping setting the course and implementing how we solve operational challenges by aligning our HQ and Cleaner teams with the right tools, workflows, and process design. You will work directly with the founder to strengthen the engine of the business while helping scale our impact across neighborhoods.
What We Believe In
Glitter is a triple bottom line business – we are motivated to accomplish three impactful goals:
- Mobilize neighbors and equip them with the technology to fund community improvement services.
- Create living wage jobs for people with barriers to work, ie our cleaner team
- Build a successful company that provides a supportive and rewarding experience for the team
We believe cities work best when neighbors feel ownership over the places they live, and when anyone who wants to work hard can earn a living wage.
Glitter is building the infrastructure that makes that possible.
Our vision is a world where millions of residents across hundreds of cities use Glitter to organize care for their blocks, from cleaning and waste management to composting, beautification, and other neighborhood services.
What began as a way to keep blocks clean is evolving into a platform for neighborhood stewardship.
In the process, we’re helping people transform not just the appearance of their streets, but their relationship to their neighbors, their environment, and their city.
What We’re Focused on in 2026
Over the next 12 months, our team is focused on the following areas to support our success and impact:
Strengthening Block Health & Engagement
We’re improving how quickly blocks become fully-funded by strengthening outreach systems and neighbor engagement.
Neighbor Satisfaction
We’re improving subscriber experience with real time and properly timed communications, satisfaction with increased transparency, and long-term participation by supporting better outreach on existing blocks.
Cleaner Performance
Our mission starts with the people doing the ground work. We’re investing in cleaner retention, training, and advancement.
Block Growth
We are expanding the number of active blocks served while improving retention and long-term stability.
New Services
We are piloting additional neighborhood services — beginning with composting as well as litter cleaning for parks — that will deepen neighborhood value and expand our model.
The Role
The Director of Operations will play a central role in helping the team achieve these goals by building the systems, workflows, and operational infrastructure that make them possible.
You will oversee and continuously improve the operational systems that keep Glitter running
This role combines operations leadership, systems design, and automation.
You will join a small HQ team working closely and supervising our two neighborhood operations staff who support dozens of independent cleaners across the city.
What You’ll Do
Operations Leadership & Administration
- Support and supervise two direct reports: Neighborhood Operations and Cleaner Operations leads
- Serve as an escalation point for operational issues
- Help ensure day-to-day operations run smoothly as the company grows
- Maintain strong operational performance and service quality
- Manage operational tools and system access across all functions (Airtable, Zapier, Softr, Stripe, and ActiveCampaign)
- Support finance and administrative workflows along with our founder
- Coordinate with accountants and service providers when needed including on grant funded project progress and billing for work completed
Systems & Automation
- Design and maintain internal systems
- Build automations that improve customer communication, increase participation, and operational workflows
- Troubleshoot integrations and improve system reliability
- Create dashboards and tracking tools that help the team understand performance
Business Improvement
- Identify operational inefficiencies and design improvements
- Build systems that improve the experience for both neighbors and cleaning teams. For example:
- How do we identify struggling blocks earlier and intervene faster?
- How do we track block health and engagement across hundreds of neighborhoods?
- Implement operational experiments to test new ideas
- Translate real-world operational problems into scalable solutions
- Identify operational insights around what is working for a particular cleaner or block into scalable systems that all cleaners or blocks can benefit from?
- Make it easier for cleaners to succeed and grow within the company
Growth Support
- Operationalize growth initiatives such as ambassador programs, new service pilots, and neighborhood campaigns.
- For our grant funded work this would look like helping draft operational plans and financial budgets for grant proposals and tracking those projects in terms of completion and funding.
- Build systems that support experimentation and scaling
You Might Love This Job If
- You enjoy figuring out how to automate something that used to be manual
- You’ve built Airtable bases, Zapier workflows, or internal systems that made a team run better
- You enjoy experimenting with tools and figuring out how technology can improve real-world systems
- You get satisfaction from fixing broken systems and leaving things better than you found them
- You enjoy working in a small team where you can own real outcomes
- Are excited by the idea of building infrastructure for neighborhoods and cities
- Are highly metrics-driven
Bonus If You Have
- Experience running operations in a startup or small company
- Launched customer/public facing work using no-code tools and automation platforms
- Experience in marketplace businesses or service operations
- Experience working in mission-driven organizations
- Hands-on community improvement experience (e.g. block captain, volunteer, politics, etc)
What Success Looks Like
Six months in, you will have:
- Strengthened the systems that power Glitter’s operations
- Built automations that reduce manual work
- Helped our operations team run more independently
- Implemented improvements that make the company more scalable
- Built systems that help us achieve our growth and engagement goals
Transition Context
This role is opening as part of a planned leadership transition. Our current operations lead will be leaving his role later this year, and we are starting the search early to allow for a thoughtful handoff and onboarding period.
The goal is to bring someone on with enough time to learn the existing systems and help shape the next stage of Glitter’s operational engine.
Where You’ll Work
We work out of a bright open-concept office in Center City Philadelphia, located near all major transit lines.
Our office is a comfortable, collaborative workspace where the team works closely together while still allowing flexibility for focused work.
This job will require some in the field time to test new strategies, talk with neighbors or help with cleaner operations. Having a car is not required but access to one will be useful at times but again not essential. We regularly use car share services and SEPTA for getting to meetings from the office.
We have found it to be very important to spend several days together in the office but we also value the value of a hybrid company. Our ideal candidate will come into the office 2-4x a week with an average of 3 days a week. We are open to folks who are based in a nearby city and would want to help us grow in that city while commuting but that would not be ideal at this stage.
Compensation & Benefits
Salary: $90,000 – $115,000
Benefits include:
- Health insurance
- Open Vacation
- 401(k) retirement plan
- Flexible Spending Account (FSA)
For the right long-term leader, equity will also be part of the role’s evolution.